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Use SPEND2000 coupon – If your cart value is more than Rs. 2000

ORDER CANCELLATION

If you wish to cancel your order, write to us within 12 hours of placing the order at support@sprklstudio.com or revert to the order confirmation mail.

REFUND

We do not offer refunds. Only exchange of defective products are provided under specific conditions.

DAMAGED OR DEFECTIVE ITEMS

In the rare event that you receive a damaged or defective handbag, please contact us immediately at support@sprklstudio.com with photos of the issue and opening video is mandatory to initiate the exchange of  defect items . We will work with you to provide a replacement .

EXCHANGE FOR DEFECTIVE ITEM / WRONG ITEM

2-Day Exchange Window:

You have up to 2 days from the date of delivery to initiate an exchange in case of defective item.

Eligibility for Exchanges:

To be eligible for an exchange, please ensure that:

  • The handbag is in its original condition, unused, and with all original tags and packaging intact.
  • The handbag is within the 2-day exchange window.
  • Opening video is mandatory.

Contact Us:

If you have any questions or concerns about our exchange policy, or if you need assistance with the exchange process, you can always contact us at support@sprklstudio.com.